Orange & Rockland (O&R): Your Guide To Services & Fees

21 May, 2025

Are you looking for answers about your energy bills and the services provided by Orange & Rockland Utilities? Navigating the complexities of utility services can be daunting, but understanding the specifics of your provider is crucial for managing your energy consumption and costs effectively.

Orange and Rockland Utilities, Inc., often referred to as O&R, plays a vital role in providing essential services to a significant portion of the population in southeastern New York and parts of northern New Jersey. This includes both electric and natural gas services, making it a key player in the region's infrastructure. But what exactly are the nuances of their operations, the fees they charge, and the safety measures they implement? This article delves into these aspects, providing a comprehensive overview for both residential and commercial customers.

For residential customers, the good news is straightforward: there are no fees charged for payments made. This is a direct advantage for those residing in the service area, simplifying the payment process and eliminating an extra expense. However, it's essential to remember that the absence of fees is specific to residential accounts.

Commercial customers, on the other hand, encounter a different scenario. Credit and debit card transactions for commercial accounts are subject to a 2.6 percent fee of the payment amount. This fee is not retained by Orange & Rockland itself; it's levied by the payment agent, Billmatrix. Understanding this difference is important for commercial clients planning their budgets and managing their expenses.

Orange & Rockland's financial operations also involve yearly provisions regarding delivery service revenues. Like most New York State electricity and gas utilities, O&R sets targets for delivery revenues. If these targets are met, any excess revenue is repaid to the customer. Conversely, if the targets are not achieved, the shortfall is absorbed by the customers. This mechanism ensures a degree of financial stability for the utility while also providing a form of accountability to its customer base.

Safety and customer well-being are also paramount for Orange & Rockland. Their commitment to this is evident in their natural gas detector program. Launched last year, the program focuses on installing natural gas detectors, also known as NGDs, in homes and buildings to enhance gas safety across Rockland and Orange counties. These detectors are installed on gas service pipes and are designed to alert residents in the event of a potential leak.

The detectors work by continuously monitoring for the presence of natural gas. If a dangerous level is detected, the device emits a loud beeping sound, accompanied by the audible alarm: "Evacuate, then call 911." This prompt response, coupled with an alert to the utility and the fire department, ensures a swift and coordinated reaction to potentially hazardous situations.

Additionally, New York State law mandates that Orange & Rockland perform inspections of gas service lines. Inspections for residential districts are conducted every three years, while commercial districts require annual inspections. This regular maintenance helps to ensure the integrity of the gas infrastructure and prevent potential safety risks.

Beyond the technical aspects of service and safety, Orange & Rockland aims to provide easy access to information and services. Customers can visit the company's website to pay bills, report issues, and access tips on energy conservation. This digital approach streamlines communication and empowers customers to manage their accounts more effectively. However, it's important to note that direct communication via email is discouraged for reporting problems. Customers are advised to use the website or other designated channels for such inquiries.

Regarding financial details on customer bills, the monthly gas adjustment rate is the published rate from O&R's monthly MGA statement. This rate is a key factor that affects the final bill. Other factors, like the capacity release service adjustment (the difference in pipeline capacity charges), are present as well. The total monthly rate is the sum of these factors. The average billed usage for the month is noted in terms of monthly CCFs (hundred cubic feet). The new york state public service commission (nyspsc) approved a joint proposal, further shaping the financial and operational landscape.

For customers interested in comparing energy supply costs, it's important to understand that their bills include costs for energy supply, energy delivery, and taxes. The website allows users to compare O&R's monthly prices to figures from energy suppliers. This information empowers consumers to make informed choices regarding their energy consumption.

Orange & Rockland Utilities, Inc., operates in a specific geographic area, covering seven counties in the northwestern suburbs of New York City and northern New Jersey. This service area spans 1,350 square miles and includes a diverse mix of residential, commercial, industrial, agricultural, and recreational facilities. The company serves a substantial customer base, including approximately 300,000 electric customers and 128,000 natural gas customers.

Orange & Rockland Utilities, Inc. has a rich history dating back to the 19th century. It began as the Nyack and Warren Gas Company in 1859, illuminating homes and businesses with manufactured (coal) gas. Through several mergers and reorganizations, including the merging of Rockland Light and Power Company with Orange and Rockland Electric Company in 1958, the company evolved into the modern Orange & Rockland Utilities, Inc. The company continued to expand and became a wholly-owned entity in 1999. This evolution highlights the company's sustained growth and adaptability.

O&R is a regulated utility under the umbrella of Consolidated Edison. While this affiliation provides stability and resources, it's worth noting that O&R is known for charging rates that are among the highest in the state. It is important to take this into account when considering energy costs within the area.

The company's main headquarters is located at One Blue Hill Plaza, Pearl River, NY 10965. Anyone using Orange & Rockland's My Account system must adhere to company policies, as unauthorized access is strictly prohibited.

In summary, Orange & Rockland Utilities plays a pivotal role in providing essential services in southeastern New York and northern New Jersey. It is important to understand the various facets of the services and operations that are provided to effectively manage your energy needs. From payment fees to safety measures, customer service, and billing practices, understanding these aspects is crucial for every customer within the O&R service area.

Topic	Details
Company Name	Orange and Rockland Utilities, Inc. (O&R)
Headquarters	Pearl River, New York
Parent Company	Consolidated Edison
Services Provided	Electric and Natural Gas
Service Area	Southeastern New York and Northern New Jersey
Electric Customers (Approx.)	309,000
Natural Gas Customers (Approx.)	140,000
Payment Fees (Residential)	None
Payment Fees (Commercial)	2.6% for credit/debit card transactions (via Billmatrix)
Natural Gas Detector Program	Installations in Rockland and Orange Counties
Inspection Frequency (Residential Gas Lines)	Every three years
Inspection Frequency (Commercial Gas Lines)	Annually
Website for Information & Services	https://www.oru.com/
Main Goal	To provide electricity and natural gas services to customers, while maintaining safety and providing reliable services.

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